Contact Norvell Tanning Support
FAQ
How can I shop on NorvellTanning.com?
How can I shop on NorvellTanning.com?
In order to shop, you must be a salon professional or spray tan artist. While an account is not required you'll miss out on rewards points and other perks!
I forgot my login / password
I forgot my login / password
Start by navigating to the account page ( Desktop: Upper right hand corner next to the bag, Mobile: Upper left 3 horizontal line menu then "log in" at the bottom.
Click "forgot password" and follow the prompts. If you forgot your email please contact us.
How can I update my address?
How can I update my address?
For an unshipped order please call us ASAP. To edit your profile for next time, head to the account page.
What shipping options do you offer?
What shipping options do you offer?
We offer shipping to the lower 48 states and offer, where available: Ground, Next Day Air (morning), Next Day Air Saver (EOD), 2 Day Air, and 3 Day Air.
Aerosol products must ship ground and cannot ship air.
Add desired products to cart and click "estimate shipping" to see available options and rates. If you don't see rates we may not ship to your location but please contact us for help.
How do I track my order?
How do I track my order?
Once your order ships, an email with a tracking number will be sent.
No Account: If you don't have an account for this website you can track your order by clicking the link in your Order Confirmation email. You can create an account at anytime to see past order by registering with the email you placed orders with.
General Account: If you signed up with an email and password you can log in to see your orders at any time.
Shop Pay Account: You may have signed up with a ShopPay account which sends a code via email or SMS to login. If you've shopped other websites powered by Shopify you may already have a ShopPay Account. ShopPay also offers a mobile app to view all your orders.
Where can I view your policies?
Where can I view your policies?
If you have any questions please feel free to call or email us. Additionally our policies can be found here.
Newest, Boldest, Darkest Color - Venetian Max
Bold Color. Iconic Shade. A new exceptional creation pushing the boundaries of depth and tone.
Indulge in bold, beautiful color with our New Norvell® Venetian™ Max, delivering the boldest, darkest expression of our iconic cool violet-brown Venetian color.
