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PRODUCT ORDERS/RETURNS/SHIPPING

HOW DO I KNOW MY ORDER WAS PROCESSED?

You will receive an order confirmation via email once your payment has been processed.

 

WHEN WILL MY ORDER SHIP?

Orders will be processed and shipped out the following business day.  Orders placed Friday-Sunday will ship out Monday morning.

 

WHAT SHIPPING SERVICES DO YOU OFFER?

We offer FedEx Ground shipping for all orders.

 

HOW MUCH DO YOU CHARGE FOR SHIPPING?

All orders over $50 will ship free. Orders under $50 will be charged a $5 flat rate fee.

 

WHEN CAN I EXPECT MY PRODUCT(S) TO ARRIVE?

Orders should arrive within 2-5 business days, however this is not guaranteed. Please check with your local FedEx for shipping estimates.

MY PRODUCT ARRIVED DAMAGED/DEFECTIVE. WHAT IS YOUR RETURN POLICY?

Please email info@norvelltanning.com and include the name the order was placed under, address, order number and a detailed reason for return. Customer Service will respond within 1-2 business days with further instructions.

DO YOU OFFER A PRODUCT WARRANTY?

Yes, we have a 30-day money-back guarantee policy. Please email info@norvelltanning.com and include the name the order was placed under, address, order # and detailed reason for return. Customer Service will respond within 1-2 business days with further instructions.

Note: Norvell® & Dancing with the Stars by Norvell cannot guarantee the quality of products sold by non-authorized retailers. Purchasing Norvell products from Internet sites not legitimately representing Norvell & Dancing with the Stars by Norvell products potentially forfeits this warranty. This includes non-authorized retailers on Amazon®.