Shipping Faqs

Time in Which You Must Make Claim; How Long Warranty Lasts

A claim based on defect in material or workmanship, failure to meet specifications on the package, or adulteration or misbranding, must be made within 31 days after receiving your purchase. This warranty expires 31 days after receiving your purchase. If the reason for your return is that you are not fully satisfied with the product, you can return it to us within 7 days of purchase, but only if the returned product is more than 95% full.

Who May Make a Warranty Claim

Only the original consumer purchaser of the Norvell product in the United States, purchased from a Norvell authorized Amazon reseller or www.norvelltanning.com, can make a claim. The only authorized resellers on Amazon.com are pricePRO (for all Norvell handheld equipment, all Norvell professional handheld solution and all Norvell retail product) and EComVentures (only for select Norvell handheld equipment and select bundles of handheld equipment with select Norvell retail and/or select Norvell professional solution) The Warranty is not transferable.

What is Not Covered

The Norvell warranty will not apply to products purchased on Amazon.com without valid proof of purchase from pricePRO or EComVentures. Norvell does not warrant anything beyond there being no variance between product and specifications pre-printed on package, no defect in material and workmanship, and no misbranding or adulteration within the meaning of the Act.

How to Make a Warranty Claim

To make a warranty claim, contact our customer support team at info@norvelltanning.com or 1-888-829-2831. Our team will ask you for proof you are the original purchaser from an authorized source described above. Examples of proof include original purchase receipt or original email purchase confirmation. You will be required to return the product to us at your cost. We recommend using a service that tracks delivery. You must not return any product before obtaining a written return authorization from us.

What Norvell Will Do

For a defective product claim, Norvell will, at our option, replace the product, or issue you a refund or credit for the amount you paid. A refund or credit will not include shipping costs. For a return under the limited satisfaction guaranty, we will provide you either a refund, credit or replacement. A refund or credit will not include shipping costs. Norvell will provide the remedy within 2 weeks after receiving the product and confirming your claim meets all requirements of this Warranty.

Limitation of Remedy

The remedy under this Warranty is limited to replacement or refund of amount you paid for the product or credit for that amount. The remedy does not include shipping costs.

Limitation of Damages

NORVELL WILL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE SALE, DELIVERY, USE OR FAILURE OF A PRODUCT OR BREACH OF THE WARRANTY. Some States do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you.

Disclaimer of Other Warranties

NORVELL DISCLAIMS ANY EXPRESSED WARRANTY OTHER THAN AS STATED HEREIN. ANY IMPLIED WARRANTY IS LIMITED TO THE DURATION STATED ABOVE. Some states do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you.

How State Law Applies

This Warranty gives you specific legal rights and you may also have other rights which vary from state to state.

Amazon Limited Warranty

Norvell cannot guarantee the quality or authenticity of Norvell products sold by non-authorized retailers on Amazon.com. Purchasing Norvell products from unauthorized resellers on Amazon.com forfeits our limited warranty.

Norvell warrants to the original consumer purchaser from an Norvell authorized Amazon reseller or www.norvelltanning.com, that the Norvell personal care product you purchased conforms to the specifications pre-printed on the package; is not adulterated or misbranded as defined in the Federal Food, Drug and Cosmetic Act (the “Act”) and is new, merchantable and free from defects in material and workmanship. We also offer a limited satisfaction guarantee.

Norvell is a premier professional brand of self-tanning products, and as such, any Norvell guarantee and warranty coverage is only applicable with valid proof of purchase from pricePRO (for all Norvell handheld equipment, all Norvell professional handheld solution and all Norvell retail product) and EComVentures (only for select Norvell handheld equipment and select bundles of handheld equipment with select Norvell retail and/or select Norvell professional solution) on Amazon. Consumers who purchase Norvell products from any other Amazon reseller may receive Norvell product that is: (1.) void of the Norvell warranty/money-back-guarantee, (2.) void of authorized available promotions and other post-purchase consumer benefits, unique information, specialized training offerings, education and service, and (3.) void of Norvell standardized quality controls enforced for proper product efficacy & freshness and quality controls that eliminate the possibility of the consumer receiving commingled product, expired product, potentially counterfeit and returned product from unauthorized resellers.