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  • Shipping Faqs

    Product Orders/Returns/Shipping

    You will receive an order confirmation via email once your payment has been processed.

    Orders will be processed and shipped out the following business day.  Orders placed Friday-Sunday will ship out Monday morning.

    We offer FedEx Ground shipping for all orders.

    All orders over $50 will ship free. Orders under $50 will be charged a $5 flat rate fee.

    Orders should arrive within 2-5 business days, however this is not guaranteed. Please check with your local FedEx for shipping estimates.

    Please email info@norvelltanning.com and include the name the order was placed under, address, order number and a detailed reason for return. Customer Service will respond within 1-2 business days with further instructions.

    Yes, we have a 30-day money-back guarantee policy.

    Please email info@norvelltanning.com and include the name the order was placed under, address, order # and detailed reason for return. Customer Service will respond within 1-2 business days with further instructions.

    Note: Norvell cannot guarantee the quality of products sold by non-authorized retailers. Purchasing Norvell products from internet sites not legitimately representing Norvell products potentially forfeits this warranty. This includes non-authorized retailers on Amazon®.